排列3

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    2. Service

      Home > Service > Service Introduction

      Our Service concept

      High value (for user and service provider) High satisfaction (for user)、 Value-added service initiative, quick and professional
      • Initiative service

        Registration

        Call SFH 24hour service line:400-828-0990 to register your engine information in three days after purchase

        Daily maintenance

        for the first maintenance, we will not charge for labor cost, in addition, fuel filter and oil filter are free.
        Service center will provide user training.

        Regular message greetings

        Greeting after purchase(within 7 days), maintenance reminder message(every 3 months)
        Holiday greeting/special reminders message

      • Quick maintenance

        Arrival in time

        Response time for service station: 30 min
        Time for arrival to site:
        1. For a distance ≤200, arrive at the site within 6 hours
        2. For a distance > 200 or remote area, arrive at the site within 12 hours

        Quick repair

        Common fault: <24 hours
        Major fault: <72 hours

        Service visit

        Whether the user is satisfied
        Time for arrival and repair
        User training
        Accessory replacement

      • Value-added service

        Advisor for user

        1. establish friendly and long-term cooperative relations with users
        2. Visit the users regularly and know users' evaluation of products and services


        Special service

        Check the running status of bus engines before major holidays
        Remind users to prevent common faults

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